Salih Mansur, Harvard University, USA

This practice-based study examines the impact of an AI-supported digital literacy course (DigiLit) on adult learners' technology skills and confidence. Using a mixed-methods approach, we collected before-and-after surveys and written reflections from 11 participants, primarily from service-based professions. Learners used ChatGPT and Google Workspace tools to complete real-life tasks. Results showed a 40% increase in confidence using AI tools and marked improvement in digital fluency. Qualitative data highlighted themes such as overcoming fear of technology and applying new skills in work scenarios. The findings suggest that accessible, well-structured digital literacy programs can significantly support adult learners navigating modern digital environments.

artificial intelligence (AI), digital literacy, adult education (Andragogy), Google tools, technology confidence